Support och service

Rezidor’s Technical Services team provides consultancy and advisory services in the design and build phase of a hotel project. The team consists of architects and engineers, offering multi-disciplinary and multi-lingual expertise.

In the schematic/design phases, the team’s hotel design and planning advice optimises the hotel operational efficiency and aesthetic brand integrity. This ensures both the delivery of our brand promise to guests and a functional hotel for our employees.

Technical Services works with other departments, such as:

• Operations
• Food & Beverage
• Kitchen Planning
• Information Technology
• Signage
• Safety and Security
• Purchasing Services

Teamwork ensures that all Rezidor hotels are operationally efficient and meet brand standards.

Technical Services also co-ordinates with the owning company’s consultants, including:

• The project manager
• Architects
• Interior designers
• Lighting consultants
• Engineers
• Any necessary specialists

During the construction phase, periodic site visits/project meetings are held to ensure an efficient, cost-effective process. This proactive, two-way communication and assistance delivers a solid Return on Investment to owners.

Our goal is to drive innovation in delivering hospitality solutions - in all forms - in revenue generating areas. We continue to pioneer:

• Eye-catching interior and exterior architecture
• Stylised room styles
• Profitable bars and restaurants
• Flexible, state-of-the-art meeting and event areas
• Holistic Wellness zones.

Effectively managing the pre-opening phase is essential for the successful launch of a hotel. And few companies offer Rezidor’s depth of experience: we have opened more than 100 hotels since 2008.

Our goal is to ensure that the hotel is opened on time and is fully ready for the first guests to check-in. These requirements must also be balanced by a focus on cost control and completion within the defined pre-opening budget.

An early emphasis on revenue generation drives demand during the critical opening months. The pre-opening team helps to set-up the website, establishes the connection to the worldwide reservation system, co-ordinates research on the market dynamics and business segments, organises the launch campaign and undertakes pre-opening sales activities.

Recruitment and hiring are pre-opening priorities, and all new employees undergo Rezidor’s tried and tested Yes I Can! training.

Incorrect paperwork can cause long-term delays: the pre-opening team helps cut through the bureaucracy and assists with licenses and permits.

In franchised hotels, the pre-opening team is on hand to assist and advise from the early days of planning to the Grand Opening. Orientation training at a comparable hotel can also be provided for key employees.

During the recent market downturn, many existing, independent hotels sought the security of international branding through property conversions.

Rezidor specialises in this area, having successful converted 18 hotels, with nearly 4,000 rooms, in 2010 alone. These properties have now been fully assimilated into the Rezidor portfolio and benefit from international branding, access to a worldwide distribution system and experienced management.

The Rezidor technical services team will, when appropriate, assist in the creation and implementation of a property improvement plan to ensure the hotel meets brand requirements and satisfies the standards of today’s travellers.

Park Inn by Radisson is designed to make re-branding easy and efficient, through the Park Inn Essentials package, giving potential owners a cost-effective opportunity to join one of the fastest growing brands in the industry.

Radisson Blu also offers great opportunities to owners of high-quality hotels, interested in becoming part of Europe’s largest upscale hotel portfolio.

• Purchasing Services Brochure
• www.rezpin.com

For more than a decade, Rezidor and its exclusive online procurement system, rezpin.com, have helped hotel owners secure savings of 15-20% on the total hotel purchasing costs.

Our dynamic team uses its unparalleled experience and expertise in international and regional markets to advance one sole objective: all procured goods and services must meet guest expectations and create profitable partnerships for hotel owners or managers, developers and all other stakeholders.

Throughout the construction or renovation phase, we work closely with our hotel owners, developers, design team, architects and hotel manager to ensure that all decisions and activities related to purchasing FF&E (furniture, fixtures and equipment) and OS&E (operating supplies and equipment) fit our brand standards and represent the best deal from the best suppliers.

rezpin.com is a smart, web-based environment that offers an extensive selection of online purchasing options, requisition management and organisational administration.

• + 700 system-wide vendors
• + 150,000 contracted products
• + MEUR 150 consolidated contracted volume
• Provable cost savings of 15-20% on total purchasing costs

A brand is a promise! And our brand promise is based upon customer, competitor and internal insight. In defining our standards of service and operations, we have ensured that our entire organisation is aligned to enhance the customer experience at every touch point. We strive to offer memorable experiences and effortless genuine hospitality - every time a guest stays with one of our leading brands.

Our dynamic expansion makes it even more essential that we continue to consistently deliver on Rezidor’s 100% commitment to quality, efficiency and excellence in the way we that we treat our guests.

These vital objectives are guaranteed by our innovative Quality Performance Review (QPR) programme, which ensures the consistent delivery of the brand promise. The QPR is a quality inspection that has been developed around the specific new brand Service and Operating standards and focuses exclusively on the customer experience in relation to the product, service and brand. It concentrates on standards’ implementation, consistency in service delivery and the customer experience - in relation to the product and the brand promise.

To ensure an industry leading quality inspection scheme, we collaborate with LRA Worldwide, Inc. - a recognised leader in providing Quality Assurance, plus Mystery Shopping and Audit services to the global hospitality industry. To enhance, and to better support, this core offering to our clients, LRA has developed a variety of “best in class” Customer Experience Management tools and offerings in the areas of:

• Customer research
• Reporting technology
• Standards development
• Training.

Our QPR programme is handled though a purpose-built website, tailor made for Rezidor. This is an innovative and effective tool, designed to assist all our hotel managers, helping them monitor and improve the quality and consistency of hotel operations.

Failure is simply not an option at Rezidor when it comes to guest satisfaction!

• Responsibility

Taking responsibility for the environment and local community has been an important part of Rezidor's broader commitment to sustainable development since we introduced our first environmental policy in 1989. In 2001, this commitment was strengthened and placed within the scope of our award winning Responsible Business programme.

Each hotel has a unique Responsible Business Action Plan, covering areas such as the health and wellbeing of guests and employees; resource efficiency relating to energy, water and waste; community outreach and charity.

Our hotels are engaged with both local charity groups and with Rezidor’s corporate international charity organisation, the World Childhood Foundation.

Rezidor was one of the first hotel groups to sign the United Nations Global Compact and, in 2011, was named as one of the World’s Most Ethical Companies - for second year in a row!

By using best available technologies and by building smart from the beginning, we can reduce the environmental impact of our hotel buildings. We strive to achieve an open and constructive dialogue with our property owners, ensuring our hotels operate more efficiently and reducing our joint negative impact on the environment.

We strive to find and use materials that are functional from a technical, design and environmental point of view. This also makes financial sense: the properties built today will bring more attractive returns in the future, while being more resource-efficient and consequently, more cost-effective.

Let’s take Responsibility!