Assessing and meeting expectations
As a dynamic international hotel company, with three core brands in operation or under development in more than 60 countries, Rezidor recognises that we have a significant, either direct - or indirect - impact on our different stakeholders.
We focus our Responsible Business efforts on areas where we have the potential to make a real difference, working hard to balance our stakeholders’ differing – and sometimes contradictory - expectations.
We have established key policy objectives in relation to each type of stakeholder, having assessed their various expectations of Rezidor. These objectives are realised through suggestions for actions, reinforced by performance-based targets.
| Stakeholder | Responsible Business Policy | Expectations | | Employees | We will educate our employees and help them make a conscious decision in favour of environmental, ethical and social issues - in both their private and work lives. | Fair and equal treatment; secure and safe working environment; training and career progress; fair pay. | | Customers | We will inform our guests and make it easy for them to participate in Responsible Business related activities at our hotels. | Leading service; good value for money; flexible approach; environmentally responsible; good global coverage; benefits and generous loyalty programmes. | | Property Owners | We will work together with our property owners, finding innovative solutions that satisfy our economic, environmental and social objectives. | Good returns from property management; high level of
security. | | Shareholders | We will provide shareholders and investors with timely, accurate and transparent information on Responsible Business related risks and opportunities | Transparent information; sound strategy and corporate governance; high return on investment; minimisation of risks. | | Suppliers | We aim to purchase products that have a reduced environmental impact during their lifecycle, from suppliers who demonstrate environmental and social responsibility. | Fair and equal treatment; value-based pricing. | | Authorities | We require our managers to abide by local and international legislation, especially regarding labour laws, health and safety, human rights and the environment. | Compliance with rules and regulations; financial contributions (taxes and fees). | | Community | We will take an active role in the international responsible business community and contribute to the local communities in which we operate. | Forming an active and responsible part of society; sponsorships of projects; contribution to infrastructure; contribution to attractiveness of destination. | | Environment | We will do our utmost to continuously improve our performance in the areas of energy, water, chemicals, resource consumption and waste generation in order to reduce our negative impact on the environment. | Reduced consumption of energy, water and chemicals; resource-efficiency; biodiversity protection; minimisation of waste and emissions; responsible; purchasing; sustainable transport. |
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